Terms and Conditions

1. Basic information

These terms and conditions apply to contracts concluded remotely in the e-shop www.zahradnidomeklevne.cz between the seller and the buyer according to Act No. 102/2014 Coll., on consumer protection when selling goods or providing services on the basis of a contract concluded remotely.

The seller is Timberla MT s.r.o.
ID No.: 23575727
with its registered office at: Rybná 716/24, Staré Město, 110 00 Prague 1, Czech Republic
telephone: +420 775 510 557
e-mail: info@zahradnidomeklevne.cz

Establishment/ pick-up point:
Králův Dvůr u Berouna, 267 01

The buyer has the option to collect the goods in person at this address. The exact address will be specified by email or telephone.

The company is registered in the Commercial Register maintained by the Municipal Court in Prague.

The buyer is a consumer, i.e. an individual who is not acting within the scope of their business activity or within the scope of their independent profession when concluding and performing a consumer contract.

The supervisory authority for consumer protection is the Czech Trade Inspection Authority,
Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869,
www.coi.cz

2. Order and conclusion of contract

By submitting an order, the buyer confirms that they have familiarised themselves with these terms and conditions.

The purchase contract is concluded upon confirmation of the order by the seller via email.

The seller reserves the right to cancel the order in the event of unavailability of the goods or an obvious error in the price. The buyer will be informed immediately.

Cancellation of order

The buyer may cancel the order at any time before it is confirmed by the seller, by email or by telephone.

After the order has been confirmed, the consumer has the right to withdraw from the contract within 14 days of receipt of the goods in accordance with the “Withdrawal from contract” section.

When cancelling an order, it is necessary to provide the name, email and order number.

3. Price and payment

All product prices in the e-shop are final. The seller is not a VAT payer, therefore the prices do not include VAT.

The product price does not include shipping costs. These costs are always stated in the shopping cart before submitting the order, so that the buyer has an overview of the total order price including shipping.

The seller does not usually require a deposit or other advance payment from the buyer. Exceptions include goods on special offer, non-standard products or orders containing more than three pieces. This does not affect the seller’s right to request payment of the purchase price in advance in accordance with Article 4.6 of these terms and conditions.

In the case of cash on delivery or payment on delivery, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due before delivery of the goods.

In cases where it follows from standard business practice or applicable legal regulations, the seller will issue a tax document – an invoice – to the buyer for payments made on the basis of the purchase contract. The seller is not a VAT payer. The invoice will be issued after payment of the price of the goods and then sent to the buyer in electronic form to their email address.

Shipping cost

Shipping cost depends on the total order value.

Shipping cost ranges from 900 CZK to 20,000 CZK.

The exact amount is calculated automatically in the shopping cart before completing the order. The customer always sees the final shipping cost before final order confirmation.

The buyer is obliged to pay the price of the goods according to the chosen payment method.

4. Delivery of goods

The goods are delivered to the address provided by the buyer.

The delivery period is from 3 to 30 working days, unless otherwise stated for the product. The delivery date is specified in advance by telephone with the customer.

When receiving the goods, the buyer is obliged to check their completeness and obvious damage. Any defects found must be reported immediately to the carrier or the seller.

By signing the delivery note, the buyer confirms receipt of the goods. This does not affect the buyer’s rights arising from liability for defects, in particular the right to claim hidden defects discovered later.

Unloading takes place at the carrier’s vehicle at a location accessible by a standard passenger car. The carrier is not obliged to carry goods over longer distances.

If the buyer does not accept the goods without prior withdrawal from the purchase contract, this conduct is considered a breach of the purchase contract by the buyer.

In such a case, the seller has the right to demand from the buyer reimbursement of reasonably incurred costs incurred in connection with the delivery of the goods, in particular shipping costs and any costs associated with returning the shipment back to the seller.

This does not affect the buyer’s right to withdraw from the contract within 14 days in accordance with applicable legal regulations.

Assembly

Assembly means the assembly of the garden shed (the goods, or its individual parts) at the location designated by the client in accordance with the assembly plan.

Assembly does not include carrying the goods from another location to the assembly site or disposing of residual material. Assembly also does not include final cleaning of the construction site, but the assembler endeavours to keep the assembly site in reasonable order.

The client shall ensure a supply of electricity to the assembly site. If this is not possible, they are obliged to inform the supplier of this fact in advance (no later than 3 days before the agreed assembly date).

If terrain modification (levelling or hardening of the subsoil) is not part of the order, the client is obliged to ensure a level and stable subsoil for assembly.

If the subsoil is not prepared, the assembly may be rescheduled by agreement. Any additional costs associated with a repeat visit will be resolved individually by agreement with the customer.

The client is responsible for the condition of the subsoil and its effect on the long-term functionality of the shed, unless terrain modification was agreed as part of the order.

In justified cases, an individual solution is possible by mutual agreement of both parties.

5. Complaints procedure

The seller is liable for defects that the goods have upon receipt by the buyer. For used items, the seller is not liable for defects arising from their use or wear. For items sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. Unless the items are perishable or used, the seller is liable for defects that occur after receipt of the item during the warranty period (warranty).
The warranty period for new goods is 24 months, which runs from receipt of the goods by the buyer. The warranty period for used goods is 12 months. The warranty period for services (repair or modification of an item) is 3 months. The warranty period for custom-made items is 24 months. If a period of use is indicated on the sold item, its packaging or the attached instructions, the warranty period shall not expire before the end of that period. The warranty period for a buyer who is not a consumer is 24 months.
A proof of purchase is sufficient for making a complaint.
If the goods have a defect that can be remedied, the buyer has the right to have it remedied free of charge, promptly and properly. The seller is obliged to remedy the defect without undue delay.
However, the buyer should not continue to use the item on which they have discovered a defect. Defects that occur after purchase must be reported without undue delay after discovery of the defect, no later than the expiry of the warranty period. After the expiry of the warranty period, the right to make a complaint lapses.
Wear and tear characteristic of the material or use is not considered a defect. It is not a defect if it follows from the nature of the sold item that its service life is shorter than the warranty period and if, during normal use of such item, it becomes completely worn out before the expiry of the warranty period.
Instead of remedying the defect, the buyer may request replacement of the item, or if the defect concerns only a part of the item, replacement of the part, provided that this does not incur unreasonable costs for the seller relative to the price of the goods or the severity of the defect. The seller may always replace the defective item with a defect-free item instead of remedying the defect, if this does not cause serious difficulties for the buyer. If the defect cannot be remedied and prevents the item from being properly used as a defect-free item, the buyer has the right to replacement of the item or the right to withdraw from the contract. The same rights apply to the buyer if the defects are remediable, but if the buyer cannot properly use the item due to the recurrence of the defect after repair or due to a greater number of defects. In the case of other irremediable defects, the buyer has the right to a reasonable discount on the price of the item.
Rights arising from liability for defects are exercised with the seller at the registered office address. However, if the warranty certificate indicates a warranty service that is located at the seller’s place or closer to the buyer, the buyer shall exercise the right to repair with the warranty service. The warranty service is obliged to carry out the repair within a period no later than 30 days.
If replacement occurs, the warranty period begins anew from receipt of the new item. The same applies if a part for which a warranty was provided is replaced.
Settlement of a complaint means the end of the complaint procedure by handing over the repaired product, replacement of the product, refund of the purchase price of the product, payment of a reasonable discount on the price of the product, a written request to take delivery of the performance or its reasoned rejection.
When a complaint is lodged, the seller shall determine the method of settlement immediately or in complex cases no later than 3 working days from the day the complaint was lodged, and in justified cases, particularly if a complex technical assessment of the condition of the product or service is required, no later than 30 days from the day the complaint was lodged.
After determining the method of settlement, the complaint shall be settled immediately; in justified cases, the complaint may be settled later; however, the settlement of the complaint shall not take longer than 30 days from the day the complaint was lodged. After the expiry of the period for settlement of the complaint, the buyer has the right to withdraw from the contract or the right to exchange the product for a new product.
If the buyer lodges a complaint about a product after 12 months from purchase and the complaint is rejected, the seller may demand an expert assessment. The seller shall inform the buyer where to send the product for assessment. If the expert assessment proves the seller’s liability for the defect, the seller bears the costs of the assessment. Otherwise, the costs of the expert assessment may be claimed from the buyer.
The seller is obliged to issue a confirmation to the buyer when a complaint is lodged. If the complaint is lodged by email, the seller is obliged to deliver the confirmation of the complaint to the buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the document on the settlement of the complaint; the confirmation of the complaint need not be delivered if the buyer has the possibility to prove the lodging of the complaint in another way.

6. Return of goods – withdrawal from contract without giving a reason

A buyer who is a consumer has the right to withdraw from the purchase contract without giving a reason within 14 days of receipt of the goods.
The goods are considered received at the moment when the buyer or a third party designated by them (excluding the carrier) takes receipt of the goods, or:
a) the last piece of goods, if the order is delivered in parts,
b) the last part or piece of the delivery,
c) the first delivery, if the goods are delivered repeatedly over a specified period.
The buyer may withdraw from the contract even before the expiry of the withdrawal period.
The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that have been modified according to the buyer’s wishes or made for their person (for example, by changing dimensions or applying a colour coating), nor from a contract for the supply of goods that have been assembled or installed after delivery and whose disassembly is not possible without damage or deterioration, nor from a contract for the supply of perishable goods or goods that have been irretrievably mixed with other goods after delivery.
The buyer may exercise withdrawal from the contract in writing, in particular by email sent to the seller’s contact address.
The withdrawal period is preserved if the buyer sends the notice of withdrawal no later than the last day of that period.
The seller shall refund all payments received from the buyer, including delivery costs, no later than 14 days from the date of receipt of the notice of withdrawal, using the same payment method unless the parties agree otherwise.
If the buyer has chosen a method of delivery other than the cheapest one offered by the seller, the seller shall refund only the amount corresponding to the cheapest standard delivery method.
The seller is not obliged to refund the money before receiving the returned goods or before the buyer proves that they have been handed over to the seller.
The buyer is obliged to allow the seller or a person authorised by them to take receipt of the goods no later than 14 days from withdrawal from the contract. The period is preserved if the goods are ready for receipt no later than the last day of the period.
Return of the goods is arranged by the buyer, unless the parties agree otherwise. In justified cases, the seller may arrange for collection of the goods after prior agreement with the buyer.
The buyer is liable for any reduction in the value of the goods caused by handling them beyond what is necessary to determine their characteristics and functionality.
The buyer is only entitled to test the goods in a manner similar to that possible when making a purchase in person at a brick-and-mortar store, not to use them normally.
Goods cannot be returned in person without prior agreement with the seller.

7. Alternative dispute resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the alternative resolution of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
The seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the relevant trade licensing office. The Czech Trade Inspection Authority exercises, within a defined scope, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, among others.

8. Final provisions

These terms and conditions are valid and effective from 30 March 2026.

The seller reserves the right to change the terms and conditions. The terms and conditions in effect at the time of sending the order are always binding for the buyer.